LOCK&LEARN
Support

We’re happy
to help

Have a question, a problem, or an idea? Email hello@locklearn.xyz and you will hear back, usually within a day or two. This page covers every Lock&Learn app: trivia, Chinese, Japanese, Korean, and Spanish.

Adding the widget

On the Lock Screen: touch and hold the Lock Screen, tap Customize, then tap the widget area and choose the Lock&Learn app you use. On the Home Screen: touch and hold an empty area, tap the plus button in the corner, search for Lock&Learn, and add the size you like. The steps are the same in every app of the family.

The free tier and Lock&Learn+

In the language apps the first level is free in full and every other level opens with a free preview; in Lock&Learn (trivia) every topic opens with a free preview and another question unlocks each day at no cost. Lock&Learn+ opens everything at once, along with everything we add next. It is offered as a yearly plan (in the language apps it starts with a free trial, and nothing is charged until the trial ends) or as a monthly plan; some people are offered the yearly plan once at a lower price for the first year. The one-time lifetime unlock is no longer sold, and everyone who bought it keeps it for good. All payments are handled by Apple through your App Store account. Each app has its own Lock&Learn+.

Managing or canceling a subscription

Open the Settings app, tap your name at the top, tap Subscriptions, and choose the Lock&Learn app you subscribed to. From there you can change or cancel the plan at any time. Canceling stops the next renewal and keeps your access until the current period ends.

Restoring a purchase

Using a new device, or reinstalled the app? Open the app, go to the unlock screen, and tap Restore Purchases. Your previous purchase will be reactivated on the same Apple account.

Questions or facts, kanji or readings

In the trivia app, one tap in settings flips every widget between questions and plain facts. In the Japanese app, the kanji shows first and the reading arrives on the tap, the way the JLPT asks it; the Chinese app shows pinyin upfront. These are deliberate defaults, and the trivia one is yours to change.

Your privacy

The Lock&Learn apps collect nothing and keep everything on your device. The full details are in our Privacy Policy.

Contact

Still stuck? Email hello@locklearn.xyz and include which app you use, your device model, and iOS version so we can help faster.